Our Commitment to You
At DRAXALION, we are dedicated to ensuring your satisfaction with every purchase. We are confident in the quality of our products and services. Therefore, we offer a comprehensive Money Back Guarantee to give you peace of mind.
Eligibility Criteria
- Products must be returned within 30 days of purchase.
- Items must be unused and in the original packaging.
- Proof of purchase is required for all returns.
How to Initiate a Return
To start a return, please contact our customer support team at [email protected]. Provide your order number and details of the product you wish to return. Our team will guide you through the process and issue a Return Merchandise Authorization (RMA) number.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.
Exclusions
Our Money Back Guarantee does not cover products damaged due to misuse, neglect, or improper handling. Additionally, digital products and services are not eligible for refunds.